****mers

This complaint on behalf of my mother, last week she went to one of the branches in Tembisa. She went to check on her policy which has a cash back after a couple of years. She was advised that the policy is still valid and up to date, however due to the fact that she has missed some payments, she owes Avbob an amount of +- R600, due to the account being in arrears at times. When she receives her cash back or should there by a claim on the account, the amount of arrears would be deducted first before she receives what is due to her.

I find this really distasteful, unfair and a crazy way of doing business, this isn't a loan, it's a funeral cover and when she does miss a payment, she makes sure to pay the arrears and keep the policy up to date.

I would like an explanation why this incurs arrears of a R100 when a monthly premium is missed, where was this communicated to her as a client and why should there be a fee charged, when someone misses a payment.

I sent this complaint to your email: *** on the 21st of May and there has been no response since then.