Making life more difficult than easier

My father passed away and we contacted Avbob. The only thing they were quick to do was to collect the body on Thursday 13 Aug. From there everything went downhill fast. The next day (Friday 14 Aug) we went to Avbob to finalize the paperwork. I was asked to pay R600 CASH because they used an external doctor. When they collected the body they spoke about R600 payable, but no one said anything about cash.Who drives around with cash these days? The next moment we were explained that the driver would go get the fingerprints of my dad at the doctors place and then from there he would come pick me up and take me to home affairs where I then had to pay to get the marriage certificate printed (R20 cash) before we could process the death certificate. The driver picked me up and we went to home affairs. When it got to paying the R20 I was told NO CASH ONLY CARD. I then said its fine but yes like usual they were offline and we could not complete the paperwork. I was told to come back the Monday and if they were still off then to come back the next day. I explained that I was unable to drive up and down for days to pay R20. I was then told Avbov would sort it out first thing Monday morning 17 Aug at 8am. I phoned at 10am and was told they still waiting for driver. Phoned again at 1pm and was told that the driver returned and I could go pick up the death certificate. Got there to be told that there were outstanding documents at home affairs I needed to sign first. Went there and spoke to the contact person just to hear there was no outstanding paperwork. Phoned Avbob and they said that the driver was on his way to me. 20 Min later I had to phone again and tell them that I was still waiting for driver. Driver got there and there were no outstanding documents. They couldn't process marriage certificate. explained that my mom had one, home affairs then asked why I needed one. It was Avbob that said we needed one PRINTED after we said that we had one. Got to Avbob again and I told them what bad service they were giving. Not even a bother to apologize or anything. I then got paperwork my mom had to sign to "complete " the claim. drove to my mom, got paperwork signed and took it back to Avbov. I then had to spend another hour there completing paperwork. We asked for ashes to be asap, and Vernon assured us we would have the ashes by Today 21 Aug by 2pm. Its 17:18. No ashes. We had to do my father's funeral without the ashes. This is by far the worst service I have ever seen and had. How do you guys sleep at night ripping people off like this? Case has still not been finalized. Dont even know how much money we will be getting. I had to pay the funeral costs out of my own pocket and now have to wait till Avbob Randfontein wakes up to finalize the case.