Loyalty not valued

It was really disappointing that I then had to pay R3300 out of my pocket on having to get my dad out of Avbob storage facilities to another funeral parlour due to Avbob failing to assist with the urgent or immediate repatriatition from Gauteng to Venda for his funeral. I have been a loyal paying customer from the year 2022, but I suppose your loyalty as a customer is totally disregarded, where do I benefit of being an loyal costumer over all the years of religiously paying my overall premiums?

Your slogan “ We’re here for you “ is a total bluff really. I felt ****** right at the point where I expected you as Avbob to meet me halfway but I was wrong. I suppose it’s high time to be insured under a service provider that recognises the loyalty of their customers. Avbob has left a detestable impression on my family members based on this experience.