***** only after MONEY

I have a claim with you guys of which I was advised that I can get a better service if I used their palour to conduct a funeral since my father was a member. To my suprise the was a lot of extra charges I had to pay of which I didn't budget for.<br> <br> I want to understand why I had to pay so much of which the same service elsewhere could have cost me less, way less.<br> <br> I'm not happy at all as I wanted to erect a tombstone same day of the funeral now I had to postpone it which means extra money again. Why do you treat us(greiving families) as if we have no value to you?<br> <br> The branch told me THEY will give me a better service than the other parlour. They told me that instead of getting my R10 000 payout i can geta service of R14 000 and bury my dad. Suddenly I had to pay R4500 extra. They pursueded me to go and colect my father from the other parlour and the other palour asked R1200 for the use of their facilities now I have to refund them that money(Avbob). What happened to the BEST SERVICE which was promised? I feel its very unfair to pay all this extra monies which messed up my whole plans to bury my dad. Now I have to loan money to erect his tombstones. Very angry client right now.