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So 1st i went to avbob on the 22nd december 2020 a day after my sister death,i got there to start the claim,the person that helped us AYANDA she wrote everything down and everytime i asked how much the coffin she would say around this price everything i asked how much she would say around this price we waited 14 DAYS before we got an payOUT after the policy states 48HOURS ....NOW here is the thing i held the service for my late sister on the 31st December 2020 and it is a cremation,Gerswin from eeerste river avbob promised on the day of the service that it will take 2DAYS, LIZANNE the receptionist said 2 weeks well it is exactly 26 days which is more then 3 weeks but we are suppose to wait 2weeks then when i phone them they come with all the excuses they can think of trying to blame the hospital where the cremation are suppose to be happening,what irritates me the most is the LOVING AYANDA IS NOWHERE TO BE FOUND SENDING LIZANNE TO DO HER DIRTY WORK i am done with avbob eerste river how am i suppose to find peace.. Drakenstein needs the form CALLED THE D FORM from avbob to cremate my late sister but instead Lizanne spins alot of stories i am really **** off with AVBOB EERSTE RIVER its almost a month and all they do is telling lies for a company that is over 100years in business mxm *****