Level of ***** at Avbob is a disgrace, and I intend to take the up with my lawyers

I am a very unhappy client who was with Avbob. In 2021 I took a policy with Avbob covering some of my family members. Unfortunately my grandfather passed away within 4months of me taking the policy. I called Avbob enquiring about what happens in a case like this. They told me the policy won't pay up due to the waiting period and that i understood very well. They asked me to send them documents of the deceased and I did so, but they continued debiting the same amount thereafter. This was when I went to the Avbob branch in Pietermaritzburg and explained my story. The lady who was assisting me( I can't even remember her name) said Avbob will have to pay me back for the months they were charging for the deceased, They Never Payed Anything. So I told the lady to just cancel the policy all together, I even received a message from Avbob stating the debit order had been cancelled but to my surprise they have been debiting to date. So today I went again to Avbob Pietermaritzburg branch and explained the story even showed them the message, Ntuthuko Xaba was assisting me and he said yes he can see the message that the debit order had been stopped last year in April but couldn't explain how they were still deducting from my Persal. He then phoned their head office to explain the matter, their first response was that I came back in October and said I wanted to continue with the policy. When I asked for the proof of that, they failed to give me answers Then the story changed, they said their system automatically debited from my persal upon renewal of my contract where I was working. My main question was with whose permission? Ntuthuko failed again to answer. He said the only thing they can do is to cancel the policy now. I then asked what about all the money I have been paying when I had cancelled their policy which amounts to more than R6800, he said unfortunately they can not pay it back. Avbob has so much ***** , even the lady who was there laying a complaint about how they took a policy for her without her consent. To add to that, an ex employee confessed that he got fired because he was *****ing money and not only he was doing that so I suppose that's how they operate. Hence I've decided to expose them for all their *****ulent activities.