Late payouts

I’m so disappointed in the kind of service I received from Avbob in processing the policy for the funeral of my father. I went on Friday on the 7th of June 2025 to report the death with relevant documents. However today is the 11th and I’ve received only one payout and still awaiting the other. I’m surprised by this kind of service received and I would like to make it known that in time of need one cannot rely on Avbob even though premiums are paid on time. In fact I claimed from Old Mutual as well and the payment was so quick and efficient. I didn’t expect this from Avbob at all had it not been for the payout from Old Mutual I would have been stranded because the funeral is in the 12th of June. Shame on you Avbob.