NM
Noxolo M

1 reviews | Active since Aug 2025

19 Aug 2025, 12:50

Lack of integrity and respect for customers.

I am extremely disappointed and angry with Avbob. Money was deducted from my payslip for a policy I never signed up for and did not agree to. I never joined any cover with Avbob, yet they went ahead and took my hard-earned money without my consent.

This is completely unacceptable and feels like a dishonest practice. How can a company deduct money from someone who has not given authorization or signed any agreement? It shows a lack of integrity and respect for customers.

I will not recommend Avbob to anyone. Instead of helping families in times of need, they are taking advantage of people without permission. I expect a full refund and immediate cancellation of any unauthorized deductions.

Absolutely unacceptable!

0
Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply25 Aug 2025, 08:19
Official
 
Dear NM

We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority. 

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter. 

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers. 

Sincerely, 

AVBOB Complaints Team 
NM
Noxolo M's update05 Sept 2025, 11:46
Reviewer Update
I’m still waiting. When are you addressing this issue??
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply24 Dec 2025, 11:28
Official
Good day,

We confirm the complaint has been concluded and the outcome has been provided.

Regards,