Irregularities AVBOB is causing on Premiums

I have reported the matter with AVBOB and still no response or solution to the matter. They yet again repeated what they know best (debited on wrong date -January 2019). They debit on wrong dates, not responding to emails and putting you in debt and incase of claims. I am afraid I will be seating with the problem on the time of claiming (losing loved ones that are covered by AVBOB and dealing with frustrations that they are potentially capable of since of the continuous irregularities they are causing on my account/premiums)

Can Hellopeter intervene