IRREGULARITES OF THE COMPANY - AVBOB

1st Email (My email)

TO WHOM IT MAY CONCERN:

Please take note that this month we are getting paid on the 14th December 2018 and therefore I will request debit order to go through on the 14th Dec 2018. And in Jan 2018 will go back to 25th of each month.

Please confirm receipt and activation of the request.

Banking Details:

Bank Name: Standard Bank Account Holder: NR Panzu Account Number: ********* Account Type: Access Account (Savings Account) Branch Name: Hillcrest Boulevard

Thanking you in advance.

2nd Email (my email) 19th December 2018

SINCE AVBOB DEBITORS DO NOT ADHERE TO REQUESTS.

PROVIDE ME WITH YOUR ACCOUNT NUMBER SO I CAN ARRANGE STOP ORDER FROM MY SIDE. PLEASE DON’T DEBIT MY ACCOUNT SINCE YOU HAVE FAILED TO DO AS PER EMAIL BELOW.

I HAVE NOTICED THAT YOU ARE NOT DEBITING MY ACCOUNT AS PER DATE SUPP**** TO BE DEBITED.

THERE IS A REASON WHY CLIENTS REQUEST DEBIT ORDERS TO BE DEBITED AT CERTAIN DATES

I AM SEATING WITH OUSTANDING QUIERY THAT WHEN I CHANGED BANK TO ANOTHER BANK, NOW I OWE THAT DEBIT ORDER AND JUST BECAUSE OF THIS KIND IGNORANCE

3rd Email (Avbob response) 8th January 2018 POLICY NUMBER : AL ********** X3 PREMIUM : R 194.60 Good Day, We refer to your e-mail dated 19 January 2019. To ensure your premiums remain paid to date, premiums for the amount of R389.20 have been placed on premium debt for your convenience. Premium debt does not accumulate interest and will be deducted whenever the next claim is paid out. You have the choice of settling this debt via a monthly debit order against your bank account, or alternatively in cash at your nearest AVBOB agency. According to our records the premiums on your policy have been paid to 31 January 2019. Kindly note that on 25 January 2019 we will request one premium against your account number ********** 1044 at Standard bank being the premium for February 2019. Please supply us with your POSTAL ADDRESS and CONTACT NUMBERS. No claim will be acknowledged if premiums are not paid to date. Please accept our apologies for the late response. We trust you find this in order. Thank you.

Best Regards, Amanda Fouche Senior Clerk Debit Order Department Tel: ********** Fax: ********** 368 Madiba Road Pretoria www.avbob.co.za www.avbob.mobi http://www.avbob.co.za/static/disclaimer

MIND YOU THE NUMBER THAT AMANDA HAS IS INCORRECT AND IT IS FOR TSHWANE EMEREGENCY SERVICES. I SENT EMAIL TO PROVIDE ME WITH CORRECT NUMBER SO SHE CAN EXPLAIN HER EMAIL, AND STILL NO RESPONSE. THEY HAVE DEBITED ALL PREMIUMS DUE IN DECEMBER AND I AM NOT SURE WHY THIS EMAIL FROM HER.

I STILL HAVE PENDING ISSUE WITH AVBOB. I CHANGED MY BANKING DETAILS TO THE CURRENT ONE IN 2015 AGO. I PROVIDED AVBOB WITH THE CHANGE THEREOF. TO MY SUPRISED I RECIEVED A LETTER SOMETIME OCTOBER LAST YEAR 2018 THAT I DIDNT NOT PAY THE PREMIUM WHEN I CHANGED THE ACCOUNT NUMBER. I ASKED WHY WAITED FOR SO LONG TO ADDRESS THE ISSUE. I COULDNT HAVE MISSED THE PREMIUM YET I PROVIDED THE NEW BANKING DETAILS TO BE DEBITED.

STILL NOT RESOLVED AS I ASKED THAT I CAN RETRIEVE BANK STATEMENT TO SHOW THAT I HAVE BEEN DEBITED AND THEY NEED TO ASSURE ME THAT THEY WILL BE RESPONSIBLE OF BANK CHARGES. INSTEAD THEY SENT A LONG STATEMENT FROM THEIR SIDE THAT SHOWS NOTHING OF MISSED PREMIUM.

NOW THIS!!!!!!!!