GC
Gerhard C
1 reviews | Active since Aug 2020
08 Dec 2022, 20:07
Incorrect amount paid out on cash claim.
I have submitted a cash claim on policy nr: AL***X4 this week. Before submitting, I have contacted AVBOB call center and was told that the value of the policy is R13 000. To my shock they only paid out R11 500! What happened to the other R1 500? The policy is paid up so there are no arrears. I want AVBOB to rectify their mistake and pay out the other R1 500 asap.
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Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
09 Dec 2022, 10:07Dear Gerhard Coetser,
We thank you for making us aware of your complaint.
Your complaint will be registered and information about the complaint requirements will be emailed to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint will be registered and information about the complaint requirements will be emailed to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply09 Dec 2022, 10:07
Official
Dear Gerhard Coetser,
We thank you for making us aware of your complaint.
Your complaint will be registered and information about the complaint requirements will be emailed to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint will be registered and information about the complaint requirements will be emailed to you in due course.
Kind Regards,
AVBOB Complaints Department
GC
Gerhard C's updateReviewer Update
02 Jan 2023, 21:02Well, here we are on the 2nd of January 2023, and still no feedback or payment. Why? Because the lady I spoke to in December 2022 said it can take up to 6 weeks for them to resolve a complaint. Really? If they look on their system they will see what the value of the policy was and they will see that they have paid R1500 short. Just rectify your mistake AVBOB and lets put this to rest. Stop dragging the matter.
GC
Gerhard C's update02 Jan 2023, 21:02
Reviewer Update
Well, here we are on the 2nd of January 2023, and still no feedback or payment. Why? Because the lady I spoke to in December 2022 said it can take up to 6 weeks for them to resolve a complaint. Really? If they look on their system they will see what the value of the policy was and they will see that they have paid R1500 short. Just rectify your mistake AVBOB and lets put this to rest. Stop dragging the matter.
AVBOB Mutual Assurance Society's replyOfficial
04 Jan 2023, 13:10Good day Gerhard C ,
We refer to your message dated 02 January 2023 ,your complaint is currently being reviewed.
We try to resolve complaints as soon as is reasonably practical.
If you have any further comment or information to consider with reference to your complaint, please send it directly to the AVBOB complaints email provided to you.
Regards
AVBOB Complaints Department
We refer to your message dated 02 January 2023 ,your complaint is currently being reviewed.
We try to resolve complaints as soon as is reasonably practical.
If you have any further comment or information to consider with reference to your complaint, please send it directly to the AVBOB complaints email provided to you.
Regards
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply04 Jan 2023, 13:10
Official
Good day Gerhard C ,
We refer to your message dated 02 January 2023 ,your complaint is currently being reviewed.
We try to resolve complaints as soon as is reasonably practical.
If you have any further comment or information to consider with reference to your complaint, please send it directly to the AVBOB complaints email provided to you.
Regards
AVBOB Complaints Department
We refer to your message dated 02 January 2023 ,your complaint is currently being reviewed.
We try to resolve complaints as soon as is reasonably practical.
If you have any further comment or information to consider with reference to your complaint, please send it directly to the AVBOB complaints email provided to you.
Regards
AVBOB Complaints Department