Inconvenienced

Hi,<br> <br> I have 3 policies with Avbob and one of them was for my grandmother. She passed away in March 2015 and i went to the branch to cancel the policy and i also presented the death certificate as well. The lady that was assisting me confirmed that she has cancelled the policy.<br> <br> I was shocked last night when an amount of R300.00 went of my account instead of R150.00. I want a refund immediately. I should not be shocked because the service that i received that day was cold so this kind of incompetency should be expected.