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Nhlakanipho N

1 reviews | Active since Mar 2017

25 Jul 2017, 09:36

*********** Call center staff and horrible Service

<p>The level of services from Avbob is horrible, After nearly 2months of trying to make changes to my policy today, i finally got assisted by someone competent enough, who told me that the email address, i was given by one of your call center agents to send my changes too is wrong, and that there have been no changes made to my policy as instructed. My account is still being debited for people, I requested a month ago to be removed. </p> <p> </p> <p>Now i will reverse the debit order made to account today and withhold payment until my instruction are executed, failure to do so by the end of the week just close that dam account!</p>

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply25 Jul 2017, 10:34
Official

Dear nhlakanipho-ngobese,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

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Nhlakanipho N's update25 Jul 2017, 14:24
Reviewer Update

Will prefer they contact me via email !!