INCOMPETENCY

Avbob decided to put my policy on a grace lapsed period while my account is up to date. The call centre consultants they so *********** they can't give me a proper response as to what's happening on my policy. All l get is that my policy was put on that status because I was in arrears with 6 cents in July. The other one tells me that the debit order for June returned but I made a cash payment and received a confirmation from AVBOB that they have received a payment. I was threatened by consultants, they said should I make a claim I will not get any payout and yet they put a blame on their systems. I'm to suffer because of the incompetency of AVBOB while they taking my money every month. What puzzles me the most is that they send me texts every month to thank me for the payment they have received. I really don't understand this kind of contradiction. I wouldn't recommend anyone to join AVBOB at this point.