NM
Ntombenhle M
1 reviews | Active since Jun 2021
10 Jun 2021, 21:01
Incompetence and poor service
Avbob conducted my mother's funeral in December 2020. The quotation was more than my cover so I topped up. To my surprise today I received a letter demanding the difference yet I paid the full amount before they rendered the service.
Helpful (0)
Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
14 Jun 2021, 08:22Dear Ntombenhle Masondo,
We regret to hear of your recent experience.
Communication regarding your dissatisfaction will be sent to you in due course.
We will promptly address the matter and await feedback from the email provided.
Kind Regards,
AVBOB Complaints Department
We regret to hear of your recent experience.
Communication regarding your dissatisfaction will be sent to you in due course.
We will promptly address the matter and await feedback from the email provided.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply14 Jun 2021, 08:22
Official
Dear Ntombenhle Masondo,
We regret to hear of your recent experience.
Communication regarding your dissatisfaction will be sent to you in due course.
We will promptly address the matter and await feedback from the email provided.
Kind Regards,
AVBOB Complaints Department
We regret to hear of your recent experience.
Communication regarding your dissatisfaction will be sent to you in due course.
We will promptly address the matter and await feedback from the email provided.
Kind Regards,
AVBOB Complaints Department
NM
Ntombenhle M's updateReviewer Update
14 Jun 2021, 23:26Thanks for your response but I am still disappointed and as a result I am taking my business elsewhere.
NM
Ntombenhle M's update14 Jun 2021, 23:26
Reviewer Update
Thanks for your response but I am still disappointed and as a result I am taking my business elsewhere.
AVBOB Mutual Assurance Society's replyOfficial
15 Jun 2021, 15:03Dear Ntombenhle Masondo,
We regret that the services provided did not meet your expectations.
An email has however been sent to you to provide the requested information to finalize the matter.
Kind Regards
AVBOB Complaints Department
We regret that the services provided did not meet your expectations.
An email has however been sent to you to provide the requested information to finalize the matter.
Kind Regards
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply15 Jun 2021, 15:03
Official
Dear Ntombenhle Masondo,
We regret that the services provided did not meet your expectations.
An email has however been sent to you to provide the requested information to finalize the matter.
Kind Regards
AVBOB Complaints Department
We regret that the services provided did not meet your expectations.
An email has however been sent to you to provide the requested information to finalize the matter.
Kind Regards
AVBOB Complaints Department