Incompetence

We lost our mother on the 9th January 2021 she was the policy holder , policy number AL***X6. All processes with Avbob Pietermaritzburg (Pietermaritz street) were done on Monday the 11th. Until today we have not received a single cent from them, we had to ask for assistance from friends and family to buy groceries for the funeral. The sad part is that we are all using Avbob for our funeral policies, for the first time we had a death in our family we experience the worse. We phoned the branch on the 16th we were told they submitted wrong documents. We under stood it's a human error. Today when we call them again to enquire, they tell us that their machine has been broken for 2 week. Now that is strange.