Impeccable Service by Mr Xolani Mfeka

I never though I'd say this about Avbob, but thanks to one of your own, Mr Xolani Mfeka who was able to redeem my stance.

My brother PT Ncanana passed away on 08 Feb and a claim was put through on the 10 Feb 2021, in your Empangeni, KZN branch. We were advised it would take up to 48 hours for the claim to be resolved . The funeral was planned for Sunday, 14 February 2021. On Saturday, 13 February we realised the claim had not paid. In panic, we rushed to the Empangeni office to seek clarity. We were told nothing could be done as the claims department was closed on weekends. We were given a call centre number to call.

Frustrated and defeated we made that call. We spoke to Nthabiseng who was unable to resolve the issue, who handed us over to her line, Mr Xolani Mfeka. In the mist of frustration, he was able to calm us down and assure us he would do everything he could to resolve the issue.

A few hours later, after what seemed like jumping through hoops of fire, he called back with positive news. The claim was paid that day. This brought a relief to the family and we were able to bury our brother with dignity and respect.

Mr Xolani Mfeka, thank you Sir for your patience, understanding and compassion. You handle us with great care in what seemed like a hopeless situation.

Indeed you have a great team member in Mr Mfeka.