Ignorance and Bad service coupled with bad Attitude

I initially submitted the request in Stanger branch on the 29 of June where I was assisted by Vukile Mthembu who advised that all was in order and payment would reflect in my bank account with 7 days. The promised date came and went, finally I followed up with the call centre on 11 July and I was told told that the form had not been processed because it was missing witnessing signatures and was sent back to the initiator. Vukile made no attempt to call me back to have a new form filled out and was certainly unapologetic of his wrong doing and wasting my time when I went back to the branch. At the call centre I was told once the changes had been then claim would not be delayed but prioritized and payment would reflect the next day once Daureen has received the email from the branch. I have subsequently called on Thursday and Friday and spoke to Vincet who said Duareen keeps saying shes busy with the claim and he has escalated it and does not know what to do anymore.