I was misled into purchasing a policy by AVBOB.

I am writing to express my disappointment and frustration with AVBOB, a funeral policy provider. I was misled into purchasing a policy that did not provide the coverage I was promised, and I was debited for months without receiving a contract.

In November 2024, I received a call from Ndamulelo, a representative of AVBOB, who sold me a funeral policy that supposedly covered up to 10 members. I provided her with the list of members to be covered, and she confirmed via email that all the listed members would be covered. However, when I received the contract in February 2025, I was shocked to discover that only 5 members, were covered.

Despite my repeated requests for clarification, Ndamulelo claimed it was a "misunderstanding." I cancelled the policy and requested a refund, but was informed by a consultant from AVBOB's finance department that I would not receive a refund. Why is that because I was paying for something that I did not agree upon, and it's even on email?

I am appalled by AVBOB's business practices, which seem to prioritize profits over transparency and customer satisfaction. I was debited R290 for months without receiving a contract or the promised coverage. This experience has left me feeling frustrated, disappointed, and exploited.