SS
Seipati S

1 reviews | Active since Aug 2024

14 Aug 2025, 21:55

I WANT TO CLEAR MY NAME. I AM BROKEN TO THE CORE

My Name is Seipati Mildred Sekhoto with the following identity number ***. I would like to lay a dispute against AVBOB.

Some years back I received a call from an Avbob consultant of who asked why do I have two policies under my name. The consultant explained that I have one policy which I'm the only covered main member and the other one has members that I have covered. Furthermore the consultant advised that I make only one policy and cancel the the other one.

The consultant stated that I will be reimburse for the other policy, Yes indeed the money was deposited in my account which was ABSA BANK ***.

Now the main and sensitive issue is that I'm accused by my mother (Mrs Letta Nthobatsang Sekhoto ID number ***) that what I did with Avbob was *****, reason being according to her is that she was paying the policies she was the one paying the premiums on monthly basis therefore she doesn't understand how a funeral Policy be surrendered and the money was deposited in my account. According to her i ****med her with assistant from Avbob.

I did not know anything about my Mother Mrs Sekhot paying the premium, The consultant did not mention that My mother is the one paying for that policy, her name was never mentioned nor did i have knowledge of that information. I want to clear my name , even if I have to go to court let it me.

I did not perform any ***** I did not **** my Mother can the truth be revealed please. I assume all recording and necessary source of documents that serves as a proof that I did not know that my mother was paying the premium and can Avbob explain why the money was deposited into my account and not of my Mother (Letta Nthobatsang Sekhoto).

I am shuttered and broken. I Plead that you help me clear my name. I am not Guilty of any ***** nor did I **** my Mother.

Please respond as soon as possible.

Kind Regards

0
Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply15 Aug 2025, 11:59
Official
 
Dear SS,

We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority. 

We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter. 

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers. 

Sincerely, 

AVBOB Complaints Team