I WANT ANSWERS....

WHY...DO I HAVE TO WANT 15MINS TO TALK TO SOMEONE....? firstly i asked that my husband be added to my cover to date..3yrs later his still not on THAT IS ALL I AM ASKING.. and no one can give me an answer why...i went to the Alberton (last year) branch and the lady just showed me who's on the cover. his name is on the system but his not add i asked the lady. no answer, she cant explain . i asked if i changed my cover to include him and just carry the funds over to the new cover i was told its not possible (why must i start all over paying when i have been paying? )... MY FOOT ..now again i am calling ***NO Answer...i want some to call me NOW and i don't want agents to call me, they useless. i want a person that will make my request happen. i keep my old cover (where there is no benefits) and you just add my husband on .OR you can give me a new cover (with all the new benefits) and carry all the funds from the old cover to the new and my husband is included.