I sent in a claim after my father's death

I sent in a claim after my father's death. They did not pay within the 48 hours as they advertised. I was sent from pillar to post whenever I checked up. I only got assistance the Thursday 3 March before the Funeral set for the 5 March 2022. Which meant payments that were reliant on the avbob money had to wait). I got help after one of the call center managers Maggie August took up my case. If she had not intervened, I would most likely still be waiting for the payout