NN
Nokuzola N

1 reviews | Active since Feb 2022

17 Feb 2025, 18:14

I dont have a policy with avbob i need my money bacck

Im not having any policy with avbob but yesterday i got my oay slip and they started taking R341. 73 from January this year (last month) and this month. Two deductions so far. Im a government employee, i have no idea what is it for? Will debit for how long? How they got to my persal. Im not the only one i asked about 5 of my colleagues they went to check their payslips and yes they also being deducted.

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Replies (8)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply18 Feb 2025, 08:28
Official
Dear NN,

We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team


NN
Nokuzola N's update18 Feb 2025, 18:41
Reviewer Update
Evening.

Unfortunately the matter is not being investigated, lets not put in a front for the public this is very concerning we are talking about AVBOB gaining access to my salary not even bank. The email i received says i should first submit my salary advice, bank statement, affidavit and ID for investigation to commence, failure to do so the investigation will not continue. Like how dare you? I gave in the reference i saw on my pay slip, you cant trace it to figure out how and why am i being debited? Instead u now want documents from me not to varify but to start the investigation. I went to police station after work and they said i should bring my ID in order to do an affidavit. Now i must take time off my busy schedule and gather those documents like, who gave u my salary access? U never asked me for any. I just wana know what im paying for, funeral/life cover? Who took the policy on my behalf? Tomorrow i will go back to police station then foward the document coz its clear yourll want my entire being. By the way how long will i wait after submitting all those documents before i get my refund and a whole entire explanation?
NN
Nokuzola N's update21 Feb 2025, 05:57
Reviewer Update
I am still waiting for a response after i did send them all the documents, including my pay slips which i have doubt and not feel comfortable doing, now AVBOB os silent. They are not saying anything about receiving documents, nothing about how long is that investigation of theirs going to take, just quit.

Now should i just be in the dark when AVBOB committed ***** under my name went straight to my persal? Can i now take all this communication and send it straight to my lawyers, and allow them to deal with this coz i can not run after people who have wronged me, who have ****** me?
NN
Nokuzola N's update21 Feb 2025, 11:40
Reviewer Update
now i just received an sms that state that AVBOB requires additional information i must watch my post for details, what post ? here theres not response since my last two comments.
NN
Nokuzola N's update21 Feb 2025, 21:13
Reviewer Update
I so wish i can attach a screen shot herw. avbob cant even use my ID number number just to pick what they deduction me for. Now i received communication today they say they now need my ID again plus a complaint questionnaire, from me. Like, ive sent them all the documents they reqiested now they want this stupid questionnaire, i must design that nonsense now coz they not sending me nothing to fill at all. Next week Monday im going to their offices and i know they have seen exactly why im being deducted, i will go as far as to open a ***** case against AVBOB and foward the case number to labour so they can do their own investigation and i will give my lawyers too to take it even further. This is a game they wanna play
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply27 Feb 2025, 16:09
Official
Dear NN,

We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.

Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.

Sincerely,

AVBOB Complaints Team

NN
Nokuzola N's update27 Feb 2025, 20:22
Reviewer Update
I am realy running out of patience, my worry being that come my pay day next month there would be another deduction, thats whats frustrates me the most. Can you get this over and done with urgently
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply08 Apr 2025, 11:45
Official
Dear NN,

We confirm the additional premium refund was processed on 03 April 2025.

Regards