EE
Eklesista E
1 reviews | Active since Jun 2026
10 Jun 2026, 15:53
I cancelled my investment policy last of last month because I noticed I had to pay administration fees on it and I wanted something that grows and have interest
I cancelled my investment policy last of last month because I noticed I had to pay administration fees on it and I wanted something that grows and have interest. They responded with surrender forms and I filled in and resent till to date no feedback and they deduct money from my account
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
10 Jun 2026, 15:56Dear Eklesista ,
Please note that we are currently experiencing an IT system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Regards,
AVBOB Team
AVBOB Mutual Assurance Society's reply10 Jun 2026, 15:56
Official
Dear Eklesista ,
Please note that we are currently experiencing an IT system outage affecting our complaint-handling platform and related processes. This may result in delays in the registration and response to complaints.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Regards,
AVBOB Team
EE
Eklesista E's updateReviewer Update
04 Aug 2026, 10:25Your system is up and running, can you please cancel?
EE
Eklesista E's update04 Aug 2026, 10:25
Reviewer Update
Your system is up and running, can you please cancel?
AVBOB Mutual Assurance Society's replyOfficial
04 Aug 2026, 11:18Dear E,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply04 Aug 2026, 11:18
Official
Dear E,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team