GM
Gabby M
1 reviews | Active since Mar 2013
02 Feb 2024, 12:31
I can not cancel this ***
I used to have a policy with Avbob and sent them an email to canel the policy with them in June 2023, i recieved mail from them in October 2023 with the forms that i have to complete in order for them to cancel my policy. I was told that there is a surrender value on my policy and thats why they did not cancel he policy,fine then completed all the documents in October 2023 and even to day it is the battle of documents. Two weeks ago i called in again and they said they have recieved all the documents BUT today i am told that documents recieved only yesterday. I DO NOT KNOW WHO IS LYING HERE IS IT ME OR THEM.
I have tried calling the same number today suddenlt there is no answer
Helpful (0)
Replies (4)0
Replies (4)
AVBOB Mutual Assurance Society's replyOfficial
06 Feb 2024, 15:20Dear Gabby M,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply06 Feb 2024, 15:20
Official
Dear Gabby M,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
GM
Gabby M's updateReviewer Update
06 Feb 2024, 16:00Good day,
Thank you for rply, just to let you know that the lady that i was talking to today made me to go back to the police station with the very same document completed five months ago that only today they told me that it should be one person verfying the documents and they refue to use document completed in October.
Very disappointed with this compny yet they talking highly about theis services pathetic .
Thank you for making me to run around for five months Not impressed after been with the for 15 years.
Kind regards
Thank you for rply, just to let you know that the lady that i was talking to today made me to go back to the police station with the very same document completed five months ago that only today they told me that it should be one person verfying the documents and they refue to use document completed in October.
Very disappointed with this compny yet they talking highly about theis services pathetic .
Thank you for making me to run around for five months Not impressed after been with the for 15 years.
Kind regards
GM
Gabby M's update06 Feb 2024, 16:00
Reviewer Update
Good day,
Thank you for rply, just to let you know that the lady that i was talking to today made me to go back to the police station with the very same document completed five months ago that only today they told me that it should be one person verfying the documents and they refue to use document completed in October.
Very disappointed with this compny yet they talking highly about theis services pathetic .
Thank you for making me to run around for five months Not impressed after been with the for 15 years.
Kind regards
Thank you for rply, just to let you know that the lady that i was talking to today made me to go back to the police station with the very same document completed five months ago that only today they told me that it should be one person verfying the documents and they refue to use document completed in October.
Very disappointed with this compny yet they talking highly about theis services pathetic .
Thank you for making me to run around for five months Not impressed after been with the for 15 years.
Kind regards
GM
Gabby M's updateReviewer Update
07 Feb 2024, 12:59After fighting for five months with AVBOB finaly they have made a progress of cancelling my policy. To the branch manager thank you but WHY are you gus penelising me on the DEBT premoum because i have requested to cancel the policy in Ocetober as per your records but mine is from July 2023 and i have proof. Now istead of refunding the full amount, they deducting the monthly premium R376.88 less debt premium of R1460.78 and another debt premium of R1900 from the R5000 that is due to me.
Please note that i will not accept this unless someone called me and give me the reason why i am pemelised here. This is why i wanted everboby to know HOW YOU OPERATE AND PALY WITH PEOPLES FEELINGS. THIS IS NOT ACCEPTABLE.
Please note that i will not accept this unless someone called me and give me the reason why i am pemelised here. This is why i wanted everboby to know HOW YOU OPERATE AND PALY WITH PEOPLES FEELINGS. THIS IS NOT ACCEPTABLE.
GM
Gabby M's update07 Feb 2024, 12:59
Reviewer Update
After fighting for five months with AVBOB finaly they have made a progress of cancelling my policy. To the branch manager thank you but WHY are you gus penelising me on the DEBT premoum because i have requested to cancel the policy in Ocetober as per your records but mine is from July 2023 and i have proof. Now istead of refunding the full amount, they deducting the monthly premium R376.88 less debt premium of R1460.78 and another debt premium of R1900 from the R5000 that is due to me.
Please note that i will not accept this unless someone called me and give me the reason why i am pemelised here. This is why i wanted everboby to know HOW YOU OPERATE AND PALY WITH PEOPLES FEELINGS. THIS IS NOT ACCEPTABLE.
Please note that i will not accept this unless someone called me and give me the reason why i am pemelised here. This is why i wanted everboby to know HOW YOU OPERATE AND PALY WITH PEOPLES FEELINGS. THIS IS NOT ACCEPTABLE.
AVBOB Mutual Assurance Society's replyOfficial
13 Feb 2024, 15:41Dear Gabby M,
We acknowledge your comments.
Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your comments.
Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply13 Feb 2024, 15:41
Official
Dear Gabby M,
We acknowledge your comments.
Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your comments.
Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team