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Palesa M

1 reviews | Active since Sept 2018

21 Sept 2018, 07:19

I am not happy and would like your kind assistance

Hi.

My name Palesa Modisane, please read an email below that i have sent to Avbob and would like your help in this situation.

Dear Sir/Mam.

I hope you are well.

My name is Palesa Modisane, I am a member of Avbob. Policy number; AL ********** X5, claim number; ********** .

My claim was rejected due to policy was not paid up to date, I am afraid to let you know that I wasn’t aware that I kept on missing payments, only found out about this when I went to Avbob offices at Rodepport to submit a claim of my father’s passing. I was not getting any notifications on my phone that I was on errors with payments only found out on the day when I submitted my forms.

Would appreciate if you could please give me a chance and you will deduct from the money that I will receive from the claim.

I hope you are well.

My name is Palesa Modisane, I am a member of Avbob. Policy number; AL ********** X5, claim number; ********** .

My claim was rejected due to policy was not paid up to date, I am afraid to let you know that I wasn’t aware that I kept on missing payments, only found out about this when I went to Avbob offices at Rodepport to submit a claim of my father’s passing. I was not getting any notifications on my phone that I was on errors with payments only found out on the day when I submitted my forms.

Would appreciate if you could please give me a chance and you will deduct from the money that I will receive from the claim.

0
Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply21 Sept 2018, 10:01
Official

Dear Thabodintwe,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

PM
Palesa M's update21 Sept 2018, 10:06
Reviewer Update
Hi. Thank you so much for quick response to my email. Much appreciated! Would appreciate your assistance as I feel like Avbob is on a **************** as they have declined to pay me for the loss of my Father. I missed 2 payments which are July and August and found out on the day of my forms submition at the Roodepoort Avbob Cnr Messelaar & Kotze Street, Roodepoort, 1725 and I wasn’t notified of the missing payment at all. Kindly please assist, Thank you. Palesa Modisane