Horrific avbob claim experience

My worst nightmare has come true thanks to avbob on the 2nd of July 2023 my brother passed away I have had a policy with avbob for more than 5 years on the 5th of July I went to avbob in Queenstown EC submitted all the claim documents, made arrangements for the funeral to take place on Sunday the 9th of July 2023. I was told that I would get a 3000 voucher on the same day then the remaining amount from the claim would be payed the same date latest being on the 6th of July. I got the voucher as promised however no other amount has been payed. I have no other policy , noone in my family is working meaning there are no other means to pay for the funeral. I have called avbob numerous times and all that I was told was that the claim has been escalated. I went to the Queenstown branch on Saturday and still no payment. We then had no other option but to cancel the funeral. The date today is the 11th of July still no payment has been made. Relatives who came from as far as cape town had to go back without burying our brother, I've called and went to the office dololo assistance. I even told the lady there that we depend on avbob to bury Harry. We dug the grave , bought veggies which are now rotten as we are still waiting for avbob to pay, what pains me is the fact that they keep referring to this payment as change as if it is R2 yet it is thousands that will ensure that my brother gets a dignified funeral. I really thought by paying on time all those years my family would not struggle but here we are. We can not even make other arrangements nothing. Everytime when I call they take my number but noone gives me feedback except it's been escalated. What must we do? Put him in the grave with no service? I have spent so much money going back and forth to the office mind you I come from a village outside of Queenstown. Asinamali yet we must travel to enquire. This is beyond painful. My brother is still in the mortuary, programs were done with money which we dont have and now we have to redo them since the date has passed with what money.....avbob just doesn't care. This is the most painful experience I've ever encountered in my life. I really regret taking policies with avbob. I want to cancel all the ones I have with them because clearly it's a waste of money