Horrible service

<p>I cannot believe the experience we have received from Avbob as the Khoza family. absolutely insensitive of them</p> <p>We had to call to get information.</p> <p>1. My granny passed away on the 4th of May 2017 and the death certificate is written the 5th of May 2017. however the 1663 form is written 04/05/20172. I had to ask Dinah(Khwezi) if there was a time for washing the body and that was Thursday already At 10:00am only then she tell me 08:00-12:00. Like why? I then asked Dinah if the corpse is at Vereeniging or in Orlando and without hesitation she said orlando. We then go to Orlando, guess, the corpse is still in Vereeniging. What an inconvinience at the time like this and the irritating part is they are not even showing remorse.3. The driver who was driving my granny's corpse home was like a taxi driver. Dont you guys advise as black people that there need to go at a certain speed because of the rituals that we usual do as blacks. I felt like i was following a taxi driver rushing people to work.4. The tent was half delivered and i had to call your head office and got a guy who was willing to understand why i am angry. To him i was suppose to be smiling due to all of this. Sibu finally came and an the tent complete at 10:005.Dinah calls me on Monday and asks me to bring the forms that Avbob Vereening gave and they werent suppose to. I mean after everything we still need to be going to them with their *** service.6. When I went to pay the balance of r10000.00 as advised by Sbu, Dinah then says on the system it is written R11000.00 as some odd rands. She then calls Sbu and Sbu advise yes our balance is R10000.00 that we need to pay. Like? Why so much mismatch in information as though one is working for Avbob and the other Old mutual.7. When we started going to Avbob Khwezi we were given a choice to choose where we want to bury my granny and we asked for Lenasia and they told her that it is full. that is fine. We then asked for Doornkop and they said okay. ON THURSDAY we are told it is full. Isnt you guys need to know what is available where and when. We had already paid the buses at PUTCO to go to Doornkop.I am sad and angry at the service we got as though we were doing this all on credit especially at such a time. No emphathy at all, non existent </p>