Horrible service

I've called Avbob 3 times already to cancel my funeral cover with them. The first time was 20 August, my bank account was debited at the end of August. I called again for the second time on 03 September and was given a reference no: 007703B83894F86E. The call center agent said someone will call me the same day to confirm, no one did. I called again today (16 September 2026) and spoke to a woman called Matshidiso. She put me on hold for 15 minutes then hung up and never bothered to call me back. I've called the call center several time since then, the call just hangs up. Such horrible service. It's easy when they have to deduct your money and tell you about calls that you must receive from them before they can cancel your policy while they keep deducting your money. Absolutely appalling!!