Horrible service

Good day,

Avbob keeps failing me and this is frustrating. I went to Avbob Bara Mall to submit documents required so that they can surrender my policy. When I got there I was told that they do surrender policies, why was I told to go to one of these branches Bara Mall, Jabulani, Mangalani and Park Station? I called Avbob Jabulani this morning and a very nice lady took my number and promised to call me back. Still waiting.

I emailed my certified copy of my identity document and proof of banking details letter to ***, not even an automated message sent to show that they have received my email.

I don't want this policy to be debited on the 26 that's why I'm surrendering it early. I wish I had known when I joined Avbob in 2010 that the service is so poor I wouldn't have joined them and cancelling is a waste of 12 years money.

I need someone to call me regarding this and resolve it asap please.