Horrible, Disgusting Service at Avbob!!!!!

I am sooo disgusted at the service I received at Avbob. My brother sadly passed away last weekend, on Tuesday the 26th November I submitted my documents at Avbob Watergate, Cape Town & all seemed to be fine until they called me the next day asking me if it is my policy that will be conducting the funeral? Offwich I told them that no, my brother who is in Joburg will be conducting the funeral on his policy. They informed me that he needs to go to the nearest branch ASAP, I passed on the message to him. Only to find out that the policy is in actual fact on his wife's name, wife did go on Friday at the branch, submitted everything there was to submit. At this point a guy called Derrick from the claims department is busy calling me & Joyce from the Watergate Branch, they were both telling me that a claim number is required in order for my funds to be released, otherwise my claim has been processed.

My sister in law has done everything, submitted all the documents but my funds were not being released. KWT informed Derrick that my family was to go to the Branch today, on Monday and everything will be finalised. My family called advising they've been to the branch, my payment was still not being released. I had to call all 3 of these branches with my airtime & I have been sent from pillar to post, with the KWT lady telling that "my family had to choose a coffin before funds are released", these people were at your branch, did you tell them this? Now they were singing a different tune. We are here grieving and you are making things unbearable with your tedious nonsensical looong processes that do not make sense !!!! I am sooo disgusted by you & I want my money as in yesterday . I don't owe you anything, I pay my policy on time, everytime & when it is time for you to keep your end of the deal, you're giving me a run around??? Don't mess with me here! Super Disgusted!!!!!!!!