Grief caused by AVBOB with NO empathy

Policy Number: AL***X3

I have been an Avbob client since 1996. My mother passed away January 2021 and was buried on the 29 of January. During the funeral arrangements, I requested Avbob branch MitchellsPlain, Branch Number 242, Cape town, to bring the body of my mother, Mrs Dyubeni at 08:00 at home, and leave for burial at 8:30 as it was a covid-19 funeral. On arrival at the cemetery, we found that the grave where my mother was going to buried not prepared for the burial. The Avbob staff at 9:00 were about to work on the grave placing all the necessary tools to be used for my mother’s burial This took two hours, standing in an unbearable heat with not gazebo nor chairs water to drink we stood up as family until my mother was buried. Because it was a covid-19 case, members of the family did not want to take the body out of the car because they were scared and had no gear to carry the coffin. The Avbob staff Shaun /Sean, informed us that it was the family responsibility to take the body from the car unto the grave. This has caused feud among family members during this darkest hour of our lives. I have paid Avbob for the full service to get the kind of treatment my family received. I wrote email to the MitchellsPlain branch manager Mr Bebeza who advised me to write an email of grievance to him, which he promised to forward to his provincial office and main branch. I kept on following up via email, requesting for feedback. I have not received any feedback from him or Avbob. Mr Bebeza is not responding to my emails anymore. I have paid for the cemetery service but nothing was provided. My family did the work, which Avbob should have done. I need an apology from avbob and to be refunded my money for the grave service that was not provided.