GRACIOUS PAYMENT PAYOUT

Good day,

I had sent through an escalation to Avbob regarding the service that I received on my grandmother's passing In July.Two months later, in September I received a letter from the company advising that the company is attending to my query and a consultant will call me. I did not receive any communication from the company up until the 23rd of February this year(2021). A lady by the name of Liza Victor, the company's senior clerk.The lady advised that the company would like to compensate my family with a "gracious payment " of the amount that I'd taken as the cover amount and requested that I sent through my bank statement and Certified ID copy so that their company can resolve my case.I must say that the call from the lady did not sound as an apology call as the questions I had were answered with "What were you hoping to get?" . My feelings were not taken into consideration as what was asked is if I accept the "gracious payment ". I sent through the documents as requested. I must say I am the one that is now sending mails and asking when payment will be made into my account but no response to date. My intentions are not to tarnish the company name but to help them give better service to someone else. I'm also not looking at taking my business elsewhere as I have had my policies with them for some time now.....I am really disappointed AGAIN with Avbob as I thought payment would have been made by now. Going to my grandmother's resting place and advising her of the communication that I receive from Liza (Good news), I must say has now made feel like she had passed on again as I am going through the same misery of 8 months back and to think my query is regarded as a complaint .