TM
Tembi M

1 reviews | Active since Aug 2018

12 Jun 2020, 03:12

Good Service to Ayanda Qegu Avbob Phillipi Branch

Two weeks ago I lost my uncle and did a claim with Avbob Phillipi Branch in the Western Cape and was assisted by a gentlement by the name of Ayanda Qegu. On the next day he called so that I can collect death certificate and BI 1163. He kept me informed throughout the whole process while doing the claim, there were times I would call the office and he would be busy with a client and promise to call back and he would do just that minutes later. He gave me an experience I would never forget he really puts customer first his service is impecable. He treated me with respect, and had emphathy until our last conversation which was after the funeral he even called to find out if everything went well. Ayanda Qegu thank you for everything.

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply12 Jun 2020, 08:51
Official
Dear Tembi M, We sincerely regret to hear about the loss of your uncle.
 We offer you and family our deepest condolences,

We are pleased to know that the funeral service provided by our Phillipi branch exceeded your expectations and we will provide Ayanda Qegu with your compliment.

 Kind Regards,

AVBOB Complaints Department