Funeral Policy

AVBOB IN Jan 2020 I took out a policy for my whole family 1st debit date was 25Feb Aug 16 I lost my mum due to covid, after spending a mnth inhospital. 17th August called the call centre to enquire abt claiming process, they sent me a sms. I got all the documents , went to the Avbob office and the lady so rude and unsympathetic anyway she says my policy is not active. I ask her how, she says it wasn't 6mnths old, okay I count and its 6mnths old and even my premiums total an amount of 6. She says I mst go bck to the bank and get a statement to show that it started debiting in Feb. Do u knw my stress driving up and down. Anyway I go to the mall and get a statement for Feb. Go back to Avbob and she says wait for a sms. While I'm still standing she calls the nxt person. Now my question is y does Avbob cheat us like this, cz I got a declined sms. Now the stress starts , how will I bury my mum. Had to borrow money. Till this day I'm paying back that money cz of interest. I would like an enquiry into how Avbob cheats people or mayb I should hav done what they did at Old Mutual