funeral policy

I opened a second funeral policy with avbob last year to add spouse and kids and I was told that in future if they will be any new born to my family will automatically be added to de policy, so today I went to avbob head offices hoping that I will add my baby boy who was born on the 6th of April and I was told my policy doesn't have an automatically additional member so I should bring my proof of income to add my son and he still has to wait six months for his policy to be active. So to avbob I suggest that my son be added as I was told or to be paid back all my policies funds and cancel with you guys. I am really dissapointed as I suggested all my family members to join avbob and I am paying over 1000 to you guys every month and this is the thank you I get.?