KM
Kgantshi M
1 reviews | Active since Sept 2020
22 Sept 2020, 13:03
Funeral plan claim
What a dissapoitment and waste of monthly premiums. I am surprised when I join the policy sales representative told me I will get cash within 12 hours after making claim. However I am today being notified to expect cash within 72 hours. I need my money as soon as possible because there is a funeral and my religion does not allow a person to stay more than 3 days after passing on which is something I disclosed when I opened the policy and the representative said I need not to worry. What a dissapoitment
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AVBOB Mutual Assurance Society's replyOfficial
23 Sept 2020, 08:01Dear Kgantshi M,
We refer to your complaint and your claim submitted at the AVBOB branch on 22 September 2020.
Kindly be advised that the claim has been finalised on 23 September 2020 and the claim payment should reflect in your account in due course.
Regards
AVBOB Complaints Department
We refer to your complaint and your claim submitted at the AVBOB branch on 22 September 2020.
Kindly be advised that the claim has been finalised on 23 September 2020 and the claim payment should reflect in your account in due course.
Regards
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply23 Sept 2020, 08:01
Official
Dear Kgantshi M,
We refer to your complaint and your claim submitted at the AVBOB branch on 22 September 2020.
Kindly be advised that the claim has been finalised on 23 September 2020 and the claim payment should reflect in your account in due course.
Regards
AVBOB Complaints Department
We refer to your complaint and your claim submitted at the AVBOB branch on 22 September 2020.
Kindly be advised that the claim has been finalised on 23 September 2020 and the claim payment should reflect in your account in due course.
Regards
AVBOB Complaints Department