******* funeral cover

I have joined this ****ty nonsense of a funeral cover, where I received nothing but stress from them. So what happened is that one of the people I had added on my policy was my uncle who is late. I called and explained that he had passed son, while on a waiting period. So I wished to cancel him without getting any ref9for the contributions made for him they pride themselves by saying all calls are recorded which is not the case. So while trying to remove my late uncle, I made calls to Avbob to state that I need him removed without stress the agent said I must write a letter and sign it to state that I need to remove him without getting his death certificate and ID certified. Then I went ahead and wrote a letter indicating that he is now late and wish for him to be removed and they do not need to refund me any outstanding contributions. Wow did I not go from pillar to post, where everyone was giving me different stories. Their team leaders and managers find it too important to speak to their client, even when I feel aggrieved. So I'd you take up this nonsense of a policy beware they will chow your money even when a person is no more. I find it unnecessary to go certify a person's documents if they won't cover them and as the policy holder I should dictate whether I want that person still active or not. They are not even ashamed in debiting a deceased person.. N a ****** fools