PM
Patunia M
1 reviews | Active since Sept 2015
18 Aug 2026, 12:12
FUNERAL CLAIMS
I recently did a claim with AVBOB and to my surprise the special bonus was not paid, i have been since making follow ups with no luck, no explanation or accountability from AVBOB. i have sent email to complaints and escalations to no response.
AVBOB does not take their policy holders seriously and they are unprofessional.
Helpful (0)
Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
22 Sept 2026, 17:25Dear PM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply22 Sept 2026, 17:25
Official
Dear PM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
PM
Patunia M's updateReviewer Update
23 Sept 2026, 13:09AVBOB PROMISED TO GIVE ME FEEDBACK ON THE 09TH OF SEPTEMBER 2023 UNTIL NOW, NO FEEDBACK NO NOTHING, AFTER THIS I JUST WANT TO CANCEL MY POLICY SERVICES.
AFTER MY UNCLES DEATH, THE PREMIUM REMAINED THE SAME, ACCORDING TO MY KNOWLEDGE THE PREMIUM MUST REDUCE SINCE ONE OF THE BENEFICIARIES HAS PASSED.
IF I DO NOT GET FEEDBACK BY END OF SEPT, I WILL TAKE IT UP WITH NFO OR FAIS OMBUDS
PM
Patunia M's update23 Sept 2026, 13:09
Reviewer Update
AVBOB PROMISED TO GIVE ME FEEDBACK ON THE 09TH OF SEPTEMBER 2023 UNTIL NOW, NO FEEDBACK NO NOTHING, AFTER THIS I JUST WANT TO CANCEL MY POLICY SERVICES.
AFTER MY UNCLES DEATH, THE PREMIUM REMAINED THE SAME, ACCORDING TO MY KNOWLEDGE THE PREMIUM MUST REDUCE SINCE ONE OF THE BENEFICIARIES HAS PASSED.
IF I DO NOT GET FEEDBACK BY END OF SEPT, I WILL TAKE IT UP WITH NFO OR FAIS OMBUDS
AVBOB Mutual Assurance Society's replyOfficial
25 Sept 2026, 15:48Good day PM,
We apologies for the delay in response to your complaint. We will respond soon.
Regards,
AVBOB Team
AVBOB Mutual Assurance Society's reply25 Sept 2026, 15:48
Official
Good day PM,
We apologies for the delay in response to your complaint. We will respond soon.
Regards,
AVBOB Team