NT
Ntombi T
1 reviews | Active since Feb 2020
15 Nov 2020, 08:45
********** policy opened on my name and unauthorized deducting on my persal
Avbob have been deducting an amount ofR 412 straight from my persal since Sepeter 2020 for a policy that I don't even know. I contacted them with this regard they sent me to the branch and to bring some documents with. When I got to the branch I was given a very long questionare form to complete. I already told them that I never took a policy from them and the peaple that are covered there I don't know. Why must I struggle for the ***** that has been done by one of your empleyees. Please cancel this policy and pay me back my money.
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Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
16 Nov 2020, 10:50Dear Ntombi T,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply16 Nov 2020, 10:50
Official
Dear Ntombi T,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
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Ntombi T's updateReviewer Update
17 Nov 2020, 14:11No one has contacted me regard this matter l don't know how long is as soon as possible. I am also busy with this long questionare and now you want the case number attached with this document. You requested an affidavit and never said anything about opening a case. I just want my money back that's all and you can deal with Jabu Zanele Mthembu Adviser number ***4 who opened a ********** policy on my name please. I can't go up and down for something that I didn't ask for. I did call *** and the guy said nothing about opening a case. I was just surprised that you can lodge a complaint only at the branch with Avbob. I already had to go to two branches because your Khayelitsha branch was renovating the person dealing with complaints could not assist due to that and now I must go to the police station again to open a case.
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Ntombi T's update17 Nov 2020, 14:11
Reviewer Update
No one has contacted me regard this matter l don't know how long is as soon as possible. I am also busy with this long questionare and now you want the case number attached with this document. You requested an affidavit and never said anything about opening a case. I just want my money back that's all and you can deal with Jabu Zanele Mthembu Adviser number ***4 who opened a ********** policy on my name please. I can't go up and down for something that I didn't ask for. I did call *** and the guy said nothing about opening a case. I was just surprised that you can lodge a complaint only at the branch with Avbob. I already had to go to two branches because your Khayelitsha branch was renovating the person dealing with complaints could not assist due to that and now I must go to the police station again to open a case.
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Ntombi T's updateReviewer Update
17 Nov 2020, 14:18Policy number AL***X4
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Ntombi T's update17 Nov 2020, 14:18
Reviewer Update
Policy number AL***X4