********** policy deduction

This is to complain about poor service that I’m getting from Avbob. On the 23/11/2021 I reported a ********** policy that was deducting on my payslip,I submitted all the documents that were needed and I was given a cancellation letter which i took to HR and the policy was cancelled.I was told the investigation process takes about 6 weeks and that I was going to be updated about the investigation and I was going to be refunded my money.It’s been over 3 months and I haven’t received any response,I have called the call centre to enquire about 3 times already and they’ve been promising to escalate the matter but still nothing.

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