TB
Thandokazi B

1 reviews | Active since Apr 2021

28 Apr 2021, 14:23

********** policy and refund

My name is Thandokazi Bam AVBOB Policy NumberAL***X9. I am government employee and a policy was open and I was unaware as I have never had dealings with Avbob people. I have been in communication with Avbob since January and part of the problem was resolved as I was refunded for 4months.

According to them/their system the policy commenced on December 2020 bt on my payslip the deductions started going off November 2020. I have forwarded the Nov 2020 & April 2021 payslips to complaints at Avbob and Innocentia their staff that has been helping me. Since I sent those payslip on 15 April nobody has contacted me. I have been in contact with the call centre bt no body is giving any helpful info.

Plz advise what else do I need to do to get my money back, Black Twitter maybe?

0
Replies (3)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply30 Apr 2021, 11:38
Official
Dear Thandokazi Bam,

Your request has been escalated to the Refunds Department for immediate attention. 

Kind Regards,

AVBOB Complaints Department

Best regards,

TB
Thandokazi B's update04 May 2021, 13:44
Reviewer Update
Since this response nothing has happened and no body from Avbob has contacted me, I am still waiting. Can Avbob plz pay me my money as I want nothing to do with them & they need to stop ******** people????????????
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply18 Jun 2021, 11:04
Official
Dear Thandokazi Bam,

We have investigated your complaint and have communicated the findings to you. 

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department

Best regards,