********** policy

I became aware of a stop order on my persal number after receiving my payslips for November 2020 to April 2021 on the 28th of June 2021 for the monthly amount of R308-00. I immediately went to the police station for an avidavit and emailed all the relevant information to avbob for my refund and cancellation of this ********** policy. The lady whom I spoke with assured me that the policy is cancelled yet for this month off July there was another stop order. My question to Avbob is why does it take you less than a couple of minutes to have a person open a ********** account using my credentials without my knowledge but it takes you weeks to refund money for 7months and cancel this ********** policy? My complaint number is 39955 for policy AL***X0