AN
Ayanda N

1 reviews | Active since Jul 2013

26 Jan 2021, 06:53

********** POLICY

Never did I think that a company who boasts of their 100 years of existence and "going" strong could ***** from me...I had a ********** policy opened against my name and I have been to their offices at Bridge City Branch and contacted their offices to have this policy cancelled and I was informed that the policy would still deduct from my salary and that it would take four months...four months later am still chasing avbob employees for my money and now I've become a debt collector for something that I did not authorize. Been emailing their complaints department and the person who's suppose to be doing my refund I.Hlokwe but nobody has responded, I've tried contacting them but all get is a consultant who tells me that the person responsible for refunds is Hlokwe is not available right now will send him an email regarding your query. I want my money back from Avbob and it's not fair to be running around and being so inconvenienced by these greedy hungry sales people and company.

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply26 Jan 2021, 09:19
Official
Dear Ayanda,

We apologise for the delay in resolution of your complaint.

The matter is still pending and a resolution will be confirmed as soon as possible.

Kind Regards,

AVBOB Complaints Department

AN
Ayanda N's update14 Feb 2021, 21:31
Reviewer Update
Sadly I still haven't received a call nor email from your company and worst of all...you're still deducting money from my employer. I guess it's time I sent an email to the short term insurance Ombudsman. The most frustrating thing is that i did not take out this policy and now i have to be inconvenienced and play debt collector.