********** claim Avbob
I am having a bad experience. I sent all my claim documents on the 21st of January. I followed up on the 25th and my claim was only being lodged then. I visited the branch the 29th they said all my documents were in order and they will send an email I should get the payout on the same day. I didn't receive any payment today I came to the branch again now I have 2 claim numbers and one is faulty ***1 is the first one then ***5. The consultant has no idea what the issue is since there are no notes. All of my documents are fine, but the service at Avbob is so poor.
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AVBOB Mutual Assurance Society's replyOfficial
01 Feb 2021, 07:36Dear Grace M,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply01 Feb 2021, 07:36
Official
Dear Grace M,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department