********** avbob policy

I'm very much disappointed with the service from avbob. I'm not an avbob policy holder but was *****ed to become one. I become aware of the amount of R515 that was debited by avbob for a policy that I never took out at the end of April 2021 when I received my pay slip, already I had been paying for the policy unaware for 2 months. I went to a avbob branch in KwaMashu Bridge city with the required documents to cancel the bogus policy, I was told to wait for 6 weeks while they conduct the investigation. To my surprised on May the money was debited, I contacted the call center but no help was rended to me, I was told to wait for 6 weeks. I continued making follow up since no one made any effort to contact me and updated me on the status of the case. I patiently continued to call and finally got someone who is compitent and know his story in the call center who informed me that the case was never worked, avbob received the documents on the 28 of April and the matter was left unattended, it was then on the 3 of June that they started working on the case and the debit was canceled with my employer but however the debit went through for the month of June. I have been paying for the policy for 4 months now, I have not received my refund for this long outstanding case. I feel avbob people are ****** that de***** the community and there employees at the call center and branches do not know there work since you are told to hold on the line for hours while they try to talk to their complain manager of which they never seem to get. I want my refund from avbob.