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<p>On the 31/08/2016 I took out a funeral plan for my son the late Nhlanhla Collen Matjeke who tragically passed away on the 03/03/2017 after being hit by a truck and thy both died with his girlfriend. I went to the Brits branch to lodge a claim only to be told that my son's name is not on their database, I then insisted on getting the original application form only to find out that the sales person has scratched out my son's name without notifying me. He told me that his name is Tshepo only to see on the form that he's Kingsley. It's clear he did that alone because he signed on the 09/09/2017 & to date nobody has bothered to come to me or call for an update. I didn't even initial for the s****ping out of my son's name. Avbob have you asked yourselves where is my son's body??? How am I doing after loosing two kids in this manner. Who authorized this kingsley to remove my son's name??? Wasn't I supposed to be notified if such change is done??? Now NOBODY is coming BACK to me if this thing will be sorted out or must I take you to the media and COURT. You are heartless in a big way. I need an answer before close of business today or tomorrow you'll be making headlines. I will type an email and put it on drafts for in case. </p> <p> </p> <p>This is ***** and you know it. Pay up or we will meet in court.</p>