RN
Rihangwele N
1 reviews | Active since May 2021
27 Feb 2026, 10:25
False information
Avbob allow us to cover our parents for maximum amount of 30k since now me and my sister and the parent we covered are all using avbob apparently only one can claim but how when we each paying our own premium why did you allow me to cover the person if you can see on the systems she is already coverd I called and I was placed on hold for 45 minutes with no assistance
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Replies (4)0
Replies (4)
AVBOB Mutual Assurance Society's replyOfficial
27 Feb 2026, 13:38Dear RN,
We truly regret to hear about your recent experience with AVBOB policy or funeral services[CC1] . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy or funeral services[CC1] . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply27 Feb 2026, 13:38
Official
Dear RN,
We truly regret to hear about your recent experience with AVBOB policy or funeral services[CC1] . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy or funeral services[CC1] . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
RN
Rihangwele N's updateReviewer Update
27 Feb 2026, 13:40I am still waiting for the memorandum that I was told I’ll receive to clarify this till now nothing next time do tell us that we won’t be able to claim that for us to find out when we have paid so much premiums I’ll appreciate a feedback regarding this ASAP
RN
Rihangwele N's update27 Feb 2026, 13:40
Reviewer Update
I am still waiting for the memorandum that I was told I’ll receive to clarify this till now nothing next time do tell us that we won’t be able to claim that for us to find out when we have paid so much premiums I’ll appreciate a feedback regarding this ASAP
AVBOB Mutual Assurance Society's replyOfficial
01 Apr 2026, 10:00Dear RN,
Thank you for your message. We confirm that you were contacted by one of our complaints handlers, and clarity regarding your policy was provided. The outcome email has also been sent accordingly.
We appreciate you bringing this matter to our attention and for allowing us the opportunity to address your concerns.
Sincerely,
AVBOB Complaints Team
Thank you for your message. We confirm that you were contacted by one of our complaints handlers, and clarity regarding your policy was provided. The outcome email has also been sent accordingly.
We appreciate you bringing this matter to our attention and for allowing us the opportunity to address your concerns.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply01 Apr 2026, 10:00
Official
Dear RN,
Thank you for your message. We confirm that you were contacted by one of our complaints handlers, and clarity regarding your policy was provided. The outcome email has also been sent accordingly.
We appreciate you bringing this matter to our attention and for allowing us the opportunity to address your concerns.
Sincerely,
AVBOB Complaints Team
Thank you for your message. We confirm that you were contacted by one of our complaints handlers, and clarity regarding your policy was provided. The outcome email has also been sent accordingly.
We appreciate you bringing this matter to our attention and for allowing us the opportunity to address your concerns.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's replyOfficial
01 Apr 2026, 10:02Dear RN,
Thank you for your message. We confirm that you were contacted by one of our complaints handlers, and clarity regarding your policy was provided. The outcome email has also been sent accordingly.
We appreciate you bringing this matter to our attention and for allowing us the opportunity to address your concerns.
Sincerely,
AVBOB Complaints Team
Thank you for your message. We confirm that you were contacted by one of our complaints handlers, and clarity regarding your policy was provided. The outcome email has also been sent accordingly.
We appreciate you bringing this matter to our attention and for allowing us the opportunity to address your concerns.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply01 Apr 2026, 10:02
Official
Dear RN,
Thank you for your message. We confirm that you were contacted by one of our complaints handlers, and clarity regarding your policy was provided. The outcome email has also been sent accordingly.
We appreciate you bringing this matter to our attention and for allowing us the opportunity to address your concerns.
Sincerely,
AVBOB Complaints Team
Thank you for your message. We confirm that you were contacted by one of our complaints handlers, and clarity regarding your policy was provided. The outcome email has also been sent accordingly.
We appreciate you bringing this matter to our attention and for allowing us the opportunity to address your concerns.
Sincerely,
AVBOB Complaints Team