FALSE ADVERTISING BY AVBOB

I have a funeral policy with Avbob which they deduct via stop order on my salary. On 03/08/18 I called their contact center to cancel the policy as it is an added benefit on my Union membership. They advised me it had been cancelled but the deduction would be effective for August & September then they would reimburse me. Today, 10/09/18 I decided to call Avabob again just to check if everything is in order as I have not received any feedback since my call. The lady I spoke to said the policy is still very much active. She said the last guy I spoke to sent an email to retentions and she would do the same. I requested to speak directly to the Retentions consultant as it has been over a month and still nothing. She dropped my call. I called back, sopke to Gloria this time around 12:30. All she could offer as assistance was that if I requested a cancellation I must not worry it will be done. I explained my frustration with their service and explained why I cannot just take "it will be done". She then said the correct process to cancel is to go to my nearest Avbob branch. I must confess I flipped at this comment because if that was the case I would have been advised as such from the onste. It was quite clear that none of them knew anything and that they are all useless in helping their clients. I requested to speak to her supervisor. She said okay then the line went mute for over 10 minutes until I eventually dropped, not having been assisted after all these calls. I would NEVER recommend Avbob to anyone. Their service is appauling to say the least and their agents are far from trained. If I am to get assistance eventually then their sense of urgency in resolving queries pathetic. I regret the day I joined AVBOB. All I want is this policy to be cancelled and to be reimbursed from 03/08/18 and be rid of a bull**** company who have FALSE ADVERTISING. Sies!!!!