False advertising and empty promises which lead to inconvenience.

I went to avbob Bethlehem on 14.09.2026 to arrange for my grand mothers funeral. Everything went exceptionally well besides the R3000 instant money that I was supposed to receive on the same day/ within 24 hours. It has been 2 days already and I still haven’t received the money. The lady who was assisting me was busy assisting in finding out what the delay was about but she’s also unable to help.

I do not think it is wise to false advertise as people plan based on those false adverti*****ts. I even called the head office number ***, they also promised I would receive the money by 16h00 today (16.09.2026). That also did not happen. I also have a refund from the policy of which I am questioning if it will be refunded and when will it be refunded. I was happy with AVBOB’s service until it got to things that involved getting money. It’s really a hassle having to chase them while also preparing for a funeral on the side. I hope I will be assisted soon even though it is already late. The money was supposed to assist in preparing for the funeral but the funeral has already passed without the money.